How do I request self-exclusion?

Contact tk99's live chat in English and request "self-exclusion", or send an email to support@tk99.surf. You can choose 6 months, 1 year, or longer — your account will not be opened for play during that period.

Responsible Gaming Policy

21+ only

Play safely and have fun the responsible way with tk99

Q: Who do I contact if gambling becomes a problem?

Contact tk99's 24/7 live chat or send an email to support@tk99.surf. Our support team can help you request self-exclusion and guide you on how to reach a professional specialist for gambling-related concerns.

Q: What should I do if I know a minor under 21 is playing?

Notify us immediately via live chat or at support@tk99.surf. tk99 does not allow anyone under 21 to play. Once we receive the report, we will review the account and take protective action on the reported account as well.

Gaming should be fun, not a burden. tk99 always puts players' well-being, financial safety, and self-control first.

Safe Play

What responsible gaming means

We created this policy so that people playing on tk99 can enjoy themselves while staying in control. Responsible gaming means knowing your budget, limiting the time you play, and accepting that losses can happen.

Gambling is not a way to earn income — it is a form of entertainment, and you should accept the possibility of losing before you start. Keep gaming as something you enjoy, and take care that it does not cause problems for your family, finances, or health.

At tk99, we provide tools and services so every player can manage their own gaming. If a gambling problem arises, 24/7 support is available to connect you with professional specialists.

Personal limit tools

Deposit limit

You can set a daily, weekly, or monthly deposit limit from within your account. Use this tool to plan your budget in advance and keep your gaming in check.

Session time limits

You can set a time limit to control how long you play. When your set play time is reached, you will receive a reminder so you can decide what to do next.

Temporary break (Time-Out)

You can request a time-out in your account settings to pause all gaming activity from 24 hours up to 30 days. Take a short break and reconnect with yourself.

Self-exclusion

If you feel that gaming is becoming a problem, you can request self-exclusion. Choose a period of 6 months, 1 year, or longer — your account will not be playable during that time.

Gaming history review

You can check your gaming history, deposit and withdrawal records, and play frequency in your account history. Understanding your own habits is the first step to staying in control.

24/7 Support Service

For any gaming-related issues, contact us instantly in Myanmar language via live chat. You can also reach us by email at [email protected].

Signs of a gambling problem

If you notice any of the following in yourself, take it as a warning that your gambling may be heading toward a problem.

You keep playing to win back money you've lost (chasing losses).
You hide how much time and money you spend gambling from family and friends.
You borrow money to gamble or cut back on everyday expenses to keep playing.
Thoughts of gambling don't leave you, and you feel a constant urge to play every day.
You feel that gambling is hurting your work, studies, or relationships with family.
After a losing session, you feel anxious, withdrawn, or irritable.
You've tried to stop on your own but couldn't and kept playing anyway.

If you or someone close to you notices any of the signs above, contact our support team right away or request a self-exclusion.

How to keep healthy gambling habits

Set a budget in advance

Decide how much you're willing to spend before you start playing. Once that amount is gone, stop immediately. Don't try to win back what you've lost.

Set a time limit

Decide how long each session will last, set an alarm, and stick to it. When the time is up, stop and take a break or switch to something else.

Decide when to walk away

Set a winning target in advance — a point at which you'll cash out and stop. Avoid putting your winnings straight back into play.

Share with family

Be open with your family about your gambling. Research consistently shows that keeping it secret increases the chance of problems developing.

Don't play when you're stressed

Playing when you're upset, angry, or under the influence leads to poor decisions and higher losses.

Don't treat gambling as income

Gambling is entertainment only — it is not a source of income or a way to pay off debts. As long as you see it that way, you're on safe ground.

Take regular breaks and step away

While playing, step away for a moment and check in with yourself — see if you can leave rather than feeling compelled to keep going.

21+ age requirement

Only players aged 21 and above may play at tk99. Helping anyone under that age to access and play is strictly prohibited.

21 and over only

tk99 operates under a policy that blocks underage players from gambling. Do not leave your account in a state where a child or underage person can access it.

If you notice someone underage gambling by accident, please inform our support team immediately — send an email to [email protected] or contact us via live chat.

How to get help

If you or someone close to you believes gambling is becoming a problem, reach out to tk99's support team first. We offer 24/7 live chat in Myanmar language and can also be contacted by email.

Myanmar Language Live Chat

24/7 — Instant response

Contact by Email

[email protected]

If you'd like to request a self-exclusion or account closure, you can do so through those channels. We put our players' wellbeing first.

Play safe and have fun

Start using tk99's responsible gambling tools in your account today, or visit the FAQ to learn more.

Responsible gambling — Questions & Answers

Contact tk99's live chat in English and request "self-exclusion", or send an email to [email protected]. You can choose 6 months, 1 year, or longer — your account will not be opened for play during that period.

Yes. You can set your own daily, weekly, or monthly deposit limit directly in your tk99 account. Limits can be tightened immediately, but loosening a limit requires a waiting period before it takes effect.

A time-out is a temporary break from 24 hours up to 30 days — once the period ends, your account returns to normal. Self-exclusion is a longer-term measure — 6 months or more — that locks your account firmly, and it will not be reopened until the period is complete.

Contact tk99's 24/7 live chat or send an email to [email protected]. Our support team can help you request self-exclusion and guide you on how to reach a professional specialist for gambling-related concerns.

No — an account belongs to one person only and may not be shared with family members. This protects minors from accessing the account and ensures each player's self-control tools work as intended.

Notify us immediately via live chat or at [email protected]. tk99 does not allow anyone under 21 to play. Once we receive the report, we will review the account and take protective action on the reported account as well.